What Happened to Sarah
Last September, Sarah Chen from Brisbane received a call that changed how she thinks about banking security forever. The caller knew her full name, her bank, and even mentioned her recent mortgage application. They sounded official, professional, and urgent.
The Call
Caller claimed suspicious activity on her account. Requested verification codes "for security purposes."
The Mistake
Sarah provided two SMS codes, believing she was protecting her account from fraud.
The Discovery
,200 missing from her savings. The scammers had used her codes to reset her banking passwords.
The Resolution
Bank recovered funds and Sarah learned the verification techniques that prevent this entirely.